Family Medical Center
...the cornerstone of healthcare in Bardstown for over 50 years
201 S. 5th St.
Bardstown, KY 40004
ph: 502-348-5968
fax: 502-349-0963
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Frequently Asked Questions
Most of our office policies are listed below in a friendly question and answer format. If you have further questions about how we do specific things, please ask your provider when you come in for your next visit.
- How do I get REFILLS on my medications?
- Refill requests are best made through your pharmacy, who will then contact us.
- Many times we will give you enough refills to last until follow up is needed. Consider coming in for an appointment when you are down to your last refill.
- Please only call after hours for refills if it is a true emergency.
- Please see below in regard to narcotics and controlled substances.
- What should I BRING to my next visit?
- Picture ID
- Insurance card(s)
- Up to date medication list (or bottles)
- What if I have an urgent need AFTER HOURS?
- Please call 911 if you have a medical emergency.
- We do not prescribe antibiotics, narcotic pain medications, or "nerve" pills after hours.
- One of our physicians is always available and we DO answer our calls. If you have an urgent need you may contact the answering service at 877-570-5131. If you have not heard from us within 30 minutes, please call the answering service again.
- How do I get TEST RESULTS?
- Our staff will be in touch with you as soon as possible with your results.
- If you have not heard from us WITHIN A WEEK of your test, please feel free to call or e-mail for your results.
- If your testing or blood work is normal, you may receive a normal card or letter in the mail.
- When will I hear about my REFERRAL APPOINTMENT?
- Urgent referrals are addressed as a priority, and you should be contacted by phone within 48 hours or sooner depending on the situation.
- Routine specialist appointments are arranged as needed. You will be contacted by phone within 10 days and may receive a letter if we cannot reach you.
- If you have not heard from us within 2 weeks about your routine referral, please feel free to call.
- What if I have to be admitted to the HOSPITAL or NURSING FACILITY?
As of January 1, 2011, the hospital specialists at Flaget see our patients when they have to be admitted locally. We will endeavor to make your hospital stay and office follow up as smooth as possible.
We see patients and make regular rounds at Colonial Health and Rehab, Life Care Center of Bardstown, Windsor Gardens, and the Loretto Motherhouse.
- Why are refills on NARCOTICS & CONTROLLED SUBSTANCES handled differently?
- Narcotics and controlled substances have potential to be habit-forming and are heavily regulated because of this.
- It is important that you take your medication exactly as prescribed and not call early for refills.
- You may be asked to sign a controlled substances contract and submit to periodic drug testing.
- These medications will NOT be refilled after hours.
- Why do you use a COMPUTERIZED CHART?
- An electronic medical record (EMR) allows us to more accurately document your care and maintain your records.
- We can securely view your records 24 hours a day. This allows us to more efficiently meet your needs and coordinate your care in the hospital and with specialists.
- Prescriptions can now be sent electronically to most local pharmacies which saves you time.
- We have been using a computerized chart since August 2006 and believe we are well positioned for the changes coming to our health care system.
- May I WALK-IN to be seen?
- We are pleased to accept walk-in patients for urgent care and other needs.
- Be aware that you may have to wait a bit longer if you walk-in.
- In general, you will be seen more quickly if you schedule an appointment. However, if you are sick, have a minor injury, or have another immediate need, we want you to have this option.
Call Today!
We have open appointments available each day. Call our staff now at 502-348-5968, and let us help take care of you.
201 S. 5th St.
Bardstown, KY 40004
ph: 502-348-5968
fax: 502-349-0963
feedback
